Q: Why is NightRide mounted on the outside of the car?
NightRide uses far wave infrared technology. Far wave infrared enables NightRide to “see” up to 1800 feet ahead and is a perfect solution for driving. However, far wave infrared does not see through glass thus must be mounted on the outside of the vehicle.
Q: How easy is it to install NightRide?
NightRide is self-installable and takes 10 minutes with simple tools.
Q: How is NightRide powered?
NightRide is powered through a wired connection to the car battery. Instructions for connection are provided with the NightRide kit.
Q: What is the difference between night vision and infrared?
Night vision devices function by taking small amounts of ambient light and amplifying them in low light scenarios. Infrared based devices operate by measuring the amount of heat emitted by people or objects and creating a visual depiction of that energy. Night vision works from your headlights. NightRide sees beyond the scope of your headlights, showing you what your headlights don’t.
Q: How do I see the infrared images?
NightRide captures infrared images and streams them via wifi connection to a mobile phone device on the inside of the car. The images are projected from the phone onto a clear rectangular film affixed to the lower portion of the windshield of the car. As you are operating the car at night, the infrared images are displayed continuously onto the windshield (Heads Up Display) for your convenience.
Q: What are the support hours?
Standard support hours are 9AM-5PM ET, Monday through Friday.
Q: Are there any restrictions on availability?
Depending on the region or country you are located in, there may be some limitations on obtaining a NightRide. For a more information on this topic, email us at firstname.lastname@example.org
Q: Do I need an internet connection?
No. You will, however, need an internet connection when downloading the NightRide app or any updates.
Q: Is NightRide able to withstand snow, wind and rain?
NightRide is securely affixed to the hood of the car and is rated IP69 against water ingression. It is meant for use in inclement weather.
Q: What are safe operating conditions for my NightRide?
While NightRide imagers can detect temperatures from -40C to 330C (-40f to 625F), it is not recommended to operate it in environments that you would not feel safe for typical smartphones or people.