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Q: Why is NightRide mounted on the outside of the car?

A:

NightRide uses far wave infrared technology. Far wave infrared enables NightRide to “see” up to 1800 feet ahead, but far wave infrared cannot see through glass. This is why NightRide mounts to the outside of your vehicle.

Q: How is NightRide powered?

A:

NightRide is powered through a wired connection to your car battery.

Q: How easy is it to install NightRide?

A:

NightRide is a simple install. We provide the tools, you provide 5 minutes of your time.

Q: How easy is it to uninstall NightRide?

A:

If you want to remove NightRide to store for later use, simply unscrew the power connector and one screw that attaches NightRide to the mount. If you are removing the mount as well, there will be one more screw to loosen. In any case, removing NightRide takes less than 5 minutes.

Q: How do I see infrared images?

A:

NightRide captures infrared images and streams them via WiFi connection to a mobile screen device that’s placed on the dashboard. There’s the heads up display option (HUD) that projects images from the screen onto the clear film affixed to lower portion of the windshield. As you drive, the infrared images are displayed continuously onto the screen of HUD for your convenience.

Q: Can I view the NightRide camera on my vehicle's navigation or info screen?

A:

While it is certainly possible to display the footage from NightRide on your vehicle's dash screen, we do not believe this is a safe way to use NightRide. We developed our heads-up display specifically to make sure the driver can see what NightRide sees without taking their eyes off the road.

Q: What is the difference between night vision and infrared?

A:

Night vision devices function by taking small amounts of ambient light and amplifying them in low light scenarios. Infrared based devices operate by measuring the amount of heat emitted by people or objects and creating a visual depiction of that energy. Night vision works from your headlights. NightRide sees beyond the scope of your headlights, showing you what your headlights don’t.

Q: Do I need an internet connection?

A:

Not to use NightRide, but a connection is necessary to upgrade the NightRide app or store any videos on the cloud.

Q: Does NightRide withstand rain and snow?

A:

The NightRide camera is securely affixed to the hood of your vehicle and is rated IP69 against water ingression. It is built to withstand rain, snow, heat, and cold.

Q: What are safe operating temperatures for NightRide?

A:

While NightRide imagers can detect temperatures from -40C to 330C (-40F to 625F), it’s recommended that you operate it only in environments that are safe for people using a typical smart phone.

Q: What are the support hours?

A:

We’re available Monday through Friday, 9am – 5pm, ET.

Q: How long does it take for NightRide to arrive at my door?

A:

We generally process orders within five business days. As far as shipping times, it depends on a) where you live, and b) how fast you want it. Please see our Shipping page.

Q: What if the NightRide is broken or damaged during shipping?

A:

It’s your responsibility to inspect your package for damage before accepting or signing for delivery.

 

If a driver attempts to give you a damaged package, you should refuse it. If a damaged package was dropped off, take a photo of the box and then promptly call the shipping company to start the claim process. Please also call area code 646, then 847-2995, so we can begin the process of getting you a replacement.

 

Q: What happens if I need to return or exchange a NightRide?

A:

See our Returns Policy.

Q: Do you ship outside the U.S.?

A:

We do. However, depending on your country, there are restrictions. To verify availability of NightRide to your country, please contact us at support@wesa.io.

Q: Do you offer express/expedited shipping?

A:

Yes. Please see our Shipping page for details.

Q: Can I track my package?

A:

Yes, we do provide a tracking number for each shipment.

Q: What payment methods do you accept?

A:

We accept Visa, Mastercard, AMEX, Discover, Diner's Club, and PayPal. We also accept alternative payments like GPay and Apple Pay. See the complete list in the footer.

Q: How do you protect my credit card information?

A:

The NightRide online store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant and this compliance extends to all online stores powered by Shopify. Every order made through our website is made through our safe and secure checkout system. We utilize SSL security technology, which ensures that all data passed between web browsers and servers remains private.

Q: What do I do if I need to cancel my order?

A:

Please promptly call 646-847-2995 during our customer service hours of 9 am - 5 pm, ET to reach our customer support team. If the order has already shipped, you;ll need to follow the Returns process.

Q: Do you offer a warranty?

A:

Yes. Please see our Warranty page for details.

Q: What if I want to talk to a real person about my order?

A:

Please call area code 646, then 847-2995 during our customer service hours of 9 am - 5 pm, ET, M-F to reach our customer support team or simply leave us a message with a convenient time for us to call you back. We will reply promptly.

Q: Do you ever offer coupons or discounts?

A:

Yes. Coupons and discounts are periodically offered through our NightRide Ambassadors and other online retailers.

Q: Do you charge sales tax?

A:

Yes, as applicable.